Client Satisfaction is Booming with a Net Promoter Score of 82! -
Press Releases

Client Satisfaction is Booming with a Net Promoter Score of 82!

by Donna Parrish, March 22, 2012

The Net Promoter® Scoring system is a benchmark for measuring client satisfaction used by industry leaders like Zappos, Apple and Amazon to stay dialed in to the needs and concerns of their customers.

BoomTown conducted our first Net Promoter® survey in the 4th quarter of 2011 and received a score of 74, an impressive 44 points higher than the consumer software industry standard of 30. With these results, our team started 2012 fired up about our commitment to staying client centric!

We are thrilled to announce our 1st quarter 2012 Net Promoter® score of 82! Thanks to the hard work and commitment of our BoomTown team, we saw an 8% improvement. A huge thank you to our entire BoomTown family of clients for their support and feedback.

Ready to see a demo?

See what BoomTown can do for your business.

FREE: 1-3-5 Goal Setting Template

Turn dreams of success into celebrations of success. Stay on track with our goal worksheet.

Seller Lead eBook


How Top Agents Survive (and Thrive) in a Turning Real Estate Market


Want to handle objections like a champion?
Download our scripts playbook!

Seller Lead eBook


Convert seller leads. Get the best strategies to conquer listings in your market.