I strive to make our clients aware of every part of our system that they can leverage to increase their success. By now everyone has seen the studies that found your lead conversion increases dramatically when you make contact in the first 5 minutes. Recently I started pulling user stats on features that I know will directly impact the time to first call for an agent and I was shocked to realize that over 75% of our agents did not have text message notifications enabled on their phone for when a new lead registers! You’re 22 times more likely to convert that lead if you contacted them within 5 minutes!
So why don’t people have these notifications enabled on their phone?
“I just check my emails constantly and reach out to leads when I see it in my mailbox” is a common response. But how often do you really check your email? Maybe 3 or 4 times an hour? Why waste time logging into your email to discover new lead notification, when you can get proactive texts and improve your conversion rate? When you enable text messaging you can choose to be notified when a lead registers, or even when an agent leaves a note about a lead (or both!). The registration text is especially essential to staying on top of your leads. And, with our new mobile CRM you have access to all your desktop tools and each lead profile, so you can confidently reach out and start the conversation, wherever you are.
Here are 3 easy steps to get you going:
1. Go to your settings page
2. Type in your mobile phone number, select your carrier and click “Send Verification Code”
3. Type in the code that is texted to you.
This is the age of smartphones and mobile-optimized websites, so take advantage of text notifications to instantly connect with your top opportunities!